1. Introduction

HollowPaperLane ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines the methods we utilize to collect, manage, expose, and protect your information when you interact with our website hollowpaperlane.sbs or utilize our yacht charter offerings.

By employing our offerings, you agree to the practices outlined in this document. Our policy is in accordance with laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable details you willingly share with us when you:

  • Reserve a yacht charter
  • Reach out to us via our website or over the phone
  • Sign up for our email list
  • Complete any forms on our platform
  • Take part in surveys or marketing events

This data can encompass:

  • Your name and contacts (email, phone number, postal address)
  • Billing information (safely processed via external partners)
  • Boating preferences and specific needs
  • Secondary contact details
  • Food allergies or health-related info (if shared)

2.2 Information Collected Automatically

Upon your visit to our website, we automatically collect data about your device and your navigation patterns:

  • IP address and geographic details
  • Browser specifics
  • Webpages you visit and time you spend on our site
  • Referral sources
  • Device specifics (model, display resolution, etc.)

2.3 Cookies and Similar Technologies

We utilize cookies and similar technologies to improve your experience while browsing our website. They assist us in various ways, such as:

  • Storing your preferences
  • Assessing site usage and performance
  • Delivering personalized content
  • Enhancing our services

You may adjust your cookie settings either in your browser's settings or on our cookie consent notice.

3. How We Use Your Information

The details we assemble are employed for these objectives:

  • Service Provision: To fulfill yacht charter services, finalize reservations, and stay in contact regarding your bookings.
  • Client Support: To address your queries and offer support.
  • Financial Transactions: To manage billing and transactions.
  • Protection: To ensure the integrity of our services and prevent fraudulent activities.
  • Promotion: With your permission, to send out marketing materials and updates.
  • Site Development: To analyze visitor activity and enhance our website's functionality.
  • Adherence to Law: To observe relevant legal and regulatory mandates.

4. Disclosure of Information

We do not engage in selling, trading, or renting out your personal information to other parties. We may disclose your information under these situations:

4.1 With Service Providers

We partner with third-party suppliers who support us in different areas, including payment processing, web hosting, maintenance, email outreach, analytics, and customer service.

4.2 For Legal Purposes

Your data could be shared if stipulated by law or in response to lawful proceedings, court orders, emergencies, or for probing possible misdeeds.

4.3 During Business Transactions

If our enterprise undergoes any form of restructuring, such as mergers, acquisitions, or asset sales, your information may be part of the assets transferred.

5. Security of Data

We implement relevant electronic and administrative measures to shield your personal details from unauthorized access, changes, exposure, or destruction. Such measures encompass encryption, safeguarded servers, access controls, periodic audits, and staff training.

However, it should be noted that no data transmission method on the internet or electronic storage system can be deemed utterly impenetrable. Hence, we cannot vouch for the absolute security of your information.

6. Retention of Data

We retain your personal information only for the time necessary to fulfill its initial collection purposes or as mandated by legal requirements. The retention timeline is typically as follows:

  • Charter reservations: 7 years for tax and legal reasons
  • Email communications: until you opt out or delete your subscription
  • Site analytics: 26 months
  • Support interactions: 3 years following the last communication

7. Your Rights Regarding Data

You hold the rights to request access to your data, correct it, or have it erased (as per legal allowances), to port it elsewhere, to refuse marketing materials, and to manage cookie preferences. To exercise these rights, you can contact us through the details provided below.

8. Third-Party Interactions

8.1 Use of Google Analytics

We utilize Google Analytics to understand how you engage with out site. Should you wish to opt out of this analysis, you may do so through Google Analytics's opt-out feature.

8.2 Connections to Social Media

Our site may offer links to various social media platforms that have their unique privacy practices.

8.3 Financial Transaction Processing

We employ service providers for financial transactions that comply with the high standards of PCI DSS.

9. International Data Management

Your information might be processed in countries other than Spain, and we strive to apply protective measures consistent with applicable privacy legislation.

10. Concerns About Minors

We do not intentionally provide services to minors under the age of 13, nor do we intentionally collect their data. If it comes to your attention that such information has been submitted to us by a minor, please contact us promptly.

11. Revisions to This Privacy Policy

Should there be any changes to our Privacy Policy, we will alert you via posting the revised document on our website, by emailing registered users, or by showcasing an announcement on our platform. If you continue using our services after these updates take effect, it will be deemed as acceptance of the new terms.

12. Points of Contact

For inquiries regarding this Privacy Policy or our information handling practices, please reach out to us:

HollowPaperLane — Privacy Officer
Marina Port Vell
Barcelona 08039
Spain

Phone: +34 932 23 74 61
Email: [email protected]

13. Adherence to Google Ads User Consent Policy

We abide by the consent policies of Google Ads. Changes to cookie or tracking preferences can be made at any time through our cookie settings feature.